CUSTOMER CARE
Have any problems, feedback or general enquiries? Have some kind of apparel you want but can't find it here yet? Check out our FAQ for help or fill up the form below to contact us! We will do our best to get back to you within 24 hours.
Have any questions or concerns?
We’re always ready to help!
Find us on
Twitter: @askbygollyme
Instagram: @bygollyme
or send us an email to:
PREORDERS
Preorders close every Sunday at 10pm. Orders with payments not made by the day of preorders closing will either be cancelled, or will have to wait till the next closing of preorders (next Sunday). After closing of preorders, depending on the item, orders will arrive within 1-3 weeks.
FAQ
Do you provide International delivery?
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Currently, we don't but we are looking into providing international delivery in the near future.
What payment options do you offer?
We offer iBanking, ATM Bank Transfer, Cash/Coin Deposit and Concealed Cash. We are looking into offering Paypal and Debit/Credit Card transactions soon.
What is the estimated waiting time?
For intstocks, roughly 2-5 business days. For preorders, please allow 1-3 weeks (depending on the items) for your order(s) to arrive. After orders arrive, allow 2-5 business days for your order(s) to reach you.
How do I order?
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Please refer to our ordering guide for how to place orders. If you have more enquiries, you can contact us above.
How do I track my order?
This is only available for those who opt for registered postage. Your order tracking number will be sent to you in your order confirmation email. For any further enquiries, kindly contact us at askbygollyme@gmail.com.
How do I return an item?
As of now, we do not offer returns as each item is checked for defects before mailing out. Items self-collected cannot be returned/refunded once you have left the pick-up venue.
What are your delivery options?
We offer normal postage, of which we will not be held liable for any loss/damage of items in the mail. We also offer registered postage, of which you will be given a tracking number to track your orders. We also AM mail for urgent orders, of which items will be delivered at your doorstep by 11am the next business day.